The Wilde Sheep Company Ltd Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Wilde Sheep Company Ltd’s relationship with you in relation to this website.
The term ‘The Wilde Sheep Company Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered As The Wilde Sheep Company Ltd,
Company registered in England whose registered office is at: RAINES LANE, ELDWICK BD16 3NJ
Email enquiries@thewildesheep.co.uk
Customer Services
Sales orders, customer services and any other general enquiries our office details below.
THE WILDE SHEEP COMPANY LTD, RAINES LANE, ELDWICK BD16 3NJ
If you have any queries, please contact us at enquiries@thewildesheep.co.uk
COMPANY Registration No: 13087105.
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The Wilde Sheep Company Ltd prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Ordering at The Wilde Sheep Company Ltd
All prices shown on the The Wilde Sheep Company Ltd website include all postage & packaging cost unless otherwise stated.
When you place an order, we’ll need your name, address, e-mail address, credit / debit card number and card expiry date. We do not store your credit / debit card details.
When your request has been processed STRIPE/PAYPAL will notify you of receipt of your order and you’ll be able to check if all the details are correct.
It’s useful to have a contact telephone number so that we can reach you if there’s a problem with your order, or if your order requires a delivery quote. This information may be given to our couriers in case they need to contact you about the delivery of your order.
Unfortunately we cannot fulfil any obligations if the product you ordered becomes out of stock.
Or if we are unable to fulfil your order due to circumstances beyond reasonable control, or if we are unable to obtain authorization for your payment, or if we identify a pricing or product description error.
Items on our web site are shown as accurately as possible. Despite this, slight variations in colour and appearance may occur due to technical limitations.
If there is anything which is unclear, or if you wish to obtain further information, please contact Customer Services on 07572 919957 between 10.00 am and 4.00 pm, Monday to Thursday. Friday 10.00am and 2.00pm
All prices are expressed inclusive of any VAT payable unless otherwise stated.
Unless stated as FREE DELIVERY, the price of an item does not include the delivery charge, which will depend on the delivery method you choose.
Every effort is made to ensure that prices shown are accurate at the time you place your order.
We reserve the right, however, to change prices at any time without notice.
Online vouchers & special offers
At certain times we may offer special discounts or offers on our products. This will be clearly stated on the product page for that specific product and what offer is applicable to that product.
If the same product is offered on a different page with a different offer or accessory, then they cannot be used in conjunction with each other. Basically you can choose which offer is more preferable to your needs, or buy both product and offers.
Payment
Payments by STRIPE & PAYPAL are 100% secure. Payments can be made using most major credit or debit cards although Stripe and Paypal/we reserve the right to vary these from time to time without notice.
Payment for all orders is at point of sale and not at point of dispatch. Payment must be made using our online payment facility by credit and debit card only.
The total cost of your order is the price of the products ordered plus delivery, unless free delivery or clearly marked otherwise. By entering card details onto Stripe or Paypal’s system you confirm that the credit or debit card being used is yours.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer through Stripe/Paypal. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
If you purchase a product from The Wilde Sheep Company Ltd online you will be charged for that product at the time of ordering.
Orders to businesses and business addresses will be deemed as Business to Business transactions and as such the Distance Selling Regulations do not apply.
Delivery
Delivery will be made to the address specified when you complete the order.
Please ensure that your delivery address details are correct. We can’t be held responsible for any delivery problems that may arise due to incorrect address details.
Delivery will only be made to the registered credit card address given at the time of purchase.
We will deliver parcel service to your door
Zone A Free UK Mainland Delivery
All post codes in England & Wales including lower Scotland Delivered within 1-3 working days from despatch (Excluding Weekends & Bank Holidays).
Zone B Free UK Mainland Delivery
Deliveries to areas in zone (B) on the map Includes the Scottish Highlands, Isle of Wight. (Scottish Highland postcodes include: IV1-IV28, PH19-PH44, PA20-PA29, KA27-KA28) 2-4 working days from despatch of goods. (Excluding Weekends & Bank Holidays).
Zone C Free Delivery
Deliveries to area’s in (C) on the map including the Channel Islands, Isle of Scilly, Scottish Islands & Highlands, Isle of Man and Northern Ireland 7-10 working days from despatch. (Excluding Weekends & Bank Holidays) Please note: as from the 1st January 2021 the BREXIT transition period between the UK & EU will cease and all deliveries to Northern Ireland will require customs clearance.
Other Area’s, International, World Zones.
Rest of World. Please email: enquiries@thewildesheep.co.uk for further assistance.
All products sold on the The Wilde Sheep Company Ltd website will be quality controlled and fully checked for damages and incorrect products prior to despatch.
We use a variety of delivery methods, depending on the size of the item you order and the speed with which you wish to receive it.
We aim to deliver the majority of your products ordered items that we have to you within 3-5 working days for most UK postcodes.
A signature will be required at delivery point. By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you need to sign for a product and you are not present at the time of delivery.
Certain Items (Bulk Items, or Large orders) there is a longer lead time which is up to 28 days unless other time period specified. We will contact you by the email address given at time of purchase with delivery date.
For some products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.
Ownership of a product will not pass to you until we have delivered the product to you (either directly, or by leaving it in a safe place or with a neighbour or where you have signed for it. This is when the contract between you and us will be deemed to have concluded.
Once a product is delivered, responsibility for risk of damage to or loss of the product passes to you.
We also use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the product has been left.
By Signing for items delivered by a courier you are confirming receipt of the items in good condition and as such will be unable to claim for any damages. If you are unable to check your items before signing ensure you sign for the goods stating ‘Unchecked’. All Shortages or Damages must be reported within 48 hours of delivery.
Cancellation of order
If you order using The Wilde Sheep Company Ltd you have the right to cancel your order up to 7 days following the receipt of an item by contacting 07572 919957 or email enquiries@thewildesheep.co.uk
If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy in section below. We will endeavour to refund within 48 hours but please allow up to 14 day to process.
If the item(s) have been dispatched to you and we are unable to stop in the time allotted at cancellation of the delivery you will be responsible for all delivery return costs back to The Wilde Sheep Company Ltd.
If you want to return your order for a full refund (excluding any delivery charges) the parcel, package or box must not be opened or any security tags or tape removed.
Refund policy
If you are entitled to a refund, we will refund you as follows:
All payments will be refunded to you through Stripe/Paypal on the credit or debit card originally used to take your order;
Return of non-faulty goods are subject to the customer paying for deliveries costs of the items back to The Wilde Sheep Company Ltd
Will endeavour to refund within 48 hours after receipt of returned goods, but please allow up to 14 days to be fully refunded.
All products sold with postage included will only be refunded the cost of goods and not original postage. This will be calculated at time of refund including VAT.
Returns Instructions
Non-faulty items please let us know if you wish to return an item within 7 days of receipt.
Please return an item in its original packaging with all of its components in reasonable condition. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy in section above.
All warranty repairs will be returned to you at the cost of The Wilde Sheep Company Ltd.
Nothing in this section affects your statutory rights.
PLEASE NOTE: (Account Customers Only) Terms & Conditions of our returns policy is different to our website policy and full Terms & Conditions are all available on request.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by The Wilde Sheep Company Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits are arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Wilde Sheep Company Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Wilde Sheep Company Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We have optimized our website to work on the latest versions of Internet Explorer, Microsoft Edge, Firefox, Chrome and Safari. We recommend you update your browsers to the latest version to ensure you get the latest fixes and security improvements.
Please note: The Wilde Sheep Company Ltd is not responsible for the content of external websites. Please refer to manufacturer’s website for help and support on your browser.
Excluded Services
The services provided by the The Wilde Sheep Company Ltd Site do not include the provision of computer or other necessary equipment to access the The Wilde Sheep Company Ltd Site. To use the The Wilde Sheep Company Ltd site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
Intellectual property
The content of the The Wilde Sheep Company Ltd Site is protected by copyright, trademarks, database and other intellectual property rights. All Artwork, Designs, Pictures,CGI Images, Video’s and 3D Models are owned and created by David Crampton. You may retrieve and display the content of the The Wilde Sheep Company Ltd Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal use.
NON-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the The Wilde Sheep Company Ltd Site without written permission from The Wilde Sheep Company Ltd
No licence is granted to you in these Terms and Conditions to use any trade mark, Design Artwork, Video’s, 3D Models of The Wilde Sheep Company Ltd.
Limitations
You may not use the The Wilde Sheep Company Ltd Site for any of the following purposes: Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable. Material transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice gaining unauthorised access to other computer systems. Interfering with any other person’s use or enjoyment of the The Wilde Sheep Company Ltd Site. Breaching any laws concerning the use of public telecommunications networks. Interfering or disrupting networks or web sites connected to the The Wilde Sheep Company Ltd Site. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
Advertising and Sponsorship
Part of the The Wilde Sheep Company Ltd Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the The Wilde Sheep Company Ltd Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
International Use
The Wilde Sheep Company Ltd makes no promise that materials on the The Wilde Sheep Company Ltd Site are appropriate or available for use in locations outside the United Kingdom, and accessing the The Wilde Sheep Company Ltd Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so-on your own initiative and are responsible for compliance with local laws.
Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
The Wilde Sheep Company Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.